FlowMind Grid Lab — Last updated 2026-05-25
Privacy Policy
We only collect personal information that you choose to share with us — your name, email address, and phone number if you contact us, plus whatever details you include in the body of your message. We use that information for one purpose: to write back to you. We do not sell it, lend it, license it, or share it with marketing partners or advertising networks. We store it on the same servers that run this site, kept reasonably long enough to follow up on your inquiry — usually six to twelve months, sometimes longer for orders or projects with open warranty. You may request a copy of everything we hold, ask us to correct mistakes, or have it deleted entirely. Just send a note and we will act on it within thirty days. If you feel we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.
Data we hold about you
You have full rights over your information. That means access (we'll send you a copy), rectification (we'll correct anything wrong), erasure (we'll delete it, subject to any legal retention period), portability (we'll provide it in a machine-readable format), and the right to restrict or object to processing. Reach out and we'll process the request within thirty days, free of charge. If anything we do leaves you uncomfortable, you can also contact the data-protection authority in your country directly.
Cookies
This site relies on essential cookies for basic functionality: keeping you logged in, remembering cart contents, storing your language and consent preferences. We do not load analytics platforms, advertising tags, or social-media tracking pixels. We do not share browsing data with any third party. Cookies expire either at session end or after a year for the preference store. You can disable cookies in your browser and the site will still load — though features like remember-me, cart persistence, and language selection won't survive across visits.
Poke us
Any question about these notes can be sent our way and we will answer it ourselves.
Questions? Email hello@flowmindgridlab.com or call +81 42-644-1631.
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Data Protection & Privacy — Full Statement
FlowMind Grid Lab ("we", "us", or "our") is committed to protecting the privacy of everyone who visits this website or contacts us. This statement explains, in detail, what personal information we collect, why we collect it, how we store and protect it, and the rights you have under Japan's Act on the Protection of Personal Information (APPI). It supplements the summary above and applies to all pages of this website.
Information We Collect
We collect information you provide directly — such as your name, email address, telephone number, company name, and the contents of any message — when you complete an enquiry form or contact us by email or telephone. We also collect limited technical information automatically, including your IP address, browser type, device characteristics, referring pages, and the dates and times of your visits. We do not knowingly collect information from children, and we do not collect special-category data unless you volunteer it in the course of an enquiry.
How and Why We Use Your Information
We use the personal information you provide solely to respond to your enquiry, to deliver the services you request, to maintain accurate business records, and to comply with our legal and accounting obligations. Technical information is used to operate, secure, and improve the website, to understand which content is useful, and to detect and prevent misuse. We rely on your consent and on our legitimate business interests as the basis for this processing, and we never sell your personal information to third parties.
Cookies and Analytics
This website uses a small number of cookies that are necessary for the site to function, together with optional analytics cookies that help us understand aggregate, anonymised usage patterns. You can accept or decline optional cookies using the banner presented on your first visit, and you can change your choice at any time by clearing cookies in your browser. Declining optional cookies does not affect your ability to use the site or to contact us.
Sharing and Disclosure
We disclose personal information only to the service providers who help us operate our business — for example, email and hosting providers — and only to the extent necessary for them to perform their function under appropriate confidentiality obligations. We may also disclose information where we are required to do so by law, by a competent authority, or to protect our legal rights. Any transfer of data outside Japan is carried out only where equivalent protection is ensured.
Data Retention and Security
We retain enquiry records for only as long as necessary to fulfil the purpose for which they were collected and to meet our legal obligations, after which they are securely deleted. We apply organisational and technical safeguards — including access controls, encryption in transit, and staff confidentiality — to protect personal information against loss, misuse, and unauthorised access.
Your Rights
Under the APPI you may request access to the personal information we hold about you, ask us to correct or delete it, request that we stop using it, or withdraw a consent you have previously given. We will respond to any verified request without undue delay. To exercise any of these rights, or to ask a question about this statement, please contact us using the details below.
Contact
FlowMind Grid Lab
〒192-0904 Koyasucho 1-21-11, Hachioji-shi, Tokyo 192-0904, Japan
Telephone: +81 42-644-1631
Email: info@flowmindgridlab.com
We may update this statement from time to time; the current version is always the one published on this page.